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Error code · Refrigerator

Whirlpool Refrigerator COOLING OFF: How to Turn Cooling Back On

COOLING OFF on the display of a Whirlpool side-by-side refrigerator with an in-door dispenser, such as the WRS325SDHZ or WRS571CIHZ, or a French-door bottom-freezer, such as the WRF535SMHZ or WRX735SDHZ, means the cooling function has been…

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Code
CoolingOff
Appliance
Refrigerator
Brand
Whirlpool
Warranty
30-day workmanship

What CoolingOff means

COOLING OFF on the display of a Whirlpool side-by-side refrigerator with an in-door dispenser, such as the WRS325SDHZ or WRS571CIHZ, or a French-door bottom-freezer, such as the WRF535SMHZ or WRX735SDHZ, means the cooling function has been switched off. With cooling off, neither the refrigerator nor the freezer cools, so food starts to warm. A common method for turning it back on is below, but the exact steps vary by model, so your Owner's Manual or Quick Start Guide has the final word.

Common causes of CoolingOff

  • Cooling function switched off from the control panel
  • Lock and Measured Fill buttons pressed together by accident
  • Setting changed while cleaning the dispenser
✓ One safe check you can try

1. Press and hold LOCK and MEASURED FILL at exactly the same time for 3 seconds. 2. Check that COOLING OFF leaves the display. 3. If it does not, check your Owner's Manual or Quick Start Guide for your model's method. 4. Give the refrigerator time to start cooling. 5. Keep the doors closed while it recovers.

! Why to stop there
  • If cooling is on and the display is normal yet the interior stays warm, we have a cooling problem to diagnose
  • We then test the cooling system in person and give a written price before work
  • Pressing both buttons at once matters, since one alone can lock the dispenser or change another setting
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Other Refrigerator codes

Sabbath ModeWhirlpool Bottom-Freezer Refrigerator Code Sabbath Mode: Not an Error, Just a Setting TempAlarmWhirlpool Refrigerator Code TempAlarm: When the Light Keeps Flashing After the Alarm Stops F9 E4Whirlpool Bottom-Freezer Refrigerator Code F9 E4: Flashing F Service Check FE E3Whirlpool Bottom-Freezer Refrigerator Code FE E3: Check the Water Supply, Then Reset FA E1Whirlpool Bottom-Freezer Refrigerator Code FA E1: Reset and Observe FE E7Whirlpool Bottom-Freezer Refrigerator Code FE E7: Flashing F, Reset Steps FA EBWhirlpool Bottom-Freezer Refrigerator Code FA EB: Is Cooling Turned On? H2OLightWhirlpool Refrigerator Code H2OLight: Filter Status Reset by Model Type
CoolingOffCoolingOff questions
Why does my refrigerator say COOLING OFF?

Cooling has been turned off, and a refrigerator with cooling off does not cool. It is a setting, usually triggered by pressing two buttons together. Turn it back on and the unit begins to cool normally.

How do I turn cooling back on?

A common method is holding LOCK and MEASURED FILL together for 3 seconds. Press them at exactly the same moment, or you may lock the dispenser instead. Your Owner's Manual has the steps for your model.

What if it is still warm after cooling is on?

Then the problem is a real cooling issue and we diagnose it in person. We quote in writing, back our work with 30 days, and tell you plainly if an older refrigerator is not worth repairing.

Book a visit

Still seeing CoolingOff?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 589-6107