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Error code · Cooktop

Whirlpool Smoothtop Cooktop Lock: Control Lock Is on

Lock on a Whirlpool electric radiant smoothtop cooktop means the Control Lock is active. It prevents unintended use of the cooking areas. If the lock was set while power to the cooktop was off, the cooking…

Low risk · DIY check OK
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Code
Lock
Appliance
Cooktop
Brand
Whirlpool
Warranty
30-day workmanship

What Lock means

Lock on a Whirlpool electric radiant smoothtop cooktop means the Control Lock is active. It prevents unintended use of the cooking areas. If the lock was set while power to the cooktop was off, the cooking areas cannot be turned on from the touch controls at all. If it was set while power was on, every key is locked except Power and Off. It is a user setting, not a problem with the cooktop.

Common causes of Lock

  • Control Lock was switched on, perhaps by a touch or while cleaning
  • The lock stayed set through a power-off
  • If the unlock does not work: the touch control
✓ One safe check you can try

1. Touch and hold LOCK for 3 seconds to unlock the cooktop. 2. Try turning on a cooking area. 3. If the lock will not release, cycle the breaker: off for a minute, then on. 4. Check operation of a cooking area afterward. 5. See the owner's manual for your model's control details.

! Why to stop there
  • If a 3-second hold and a power reset do not release it, the lock key or control may not respond.
  • We test the touch keys and the control.
  • The price is written before work starts, and we say plainly if an older cooktop is not worth repairing.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Other Cooktop codes

FC LRWhirlpool Cooktop Code FC LR: The Left Rear Cooking Position FC RRWhirlpool Cooktop Code FC RR: Right Rear Element and Wiring FCRFWhirlpool Cooktop Code FCRF Means a Right Front Element Circuit Problem HWhirlpool Induction Cooktop H: Hot Cooking Zone Indicator Lights Not Turning OnWhirlpool Smoothtop Cooktop Indicator Lights Not Turning On: No Power or Dead Controls Indicator or Display FlashingWhirlpool Cooktop Indicator or Display Flashing: Pressed Keys or an Unsuitable Pan Indicator or Hot Light OnWhirlpool Smoothtop Cooktop Hot Light On: Control Still on or Glass Still Hot Performance Boost FlashingWhirlpool Induction Cooktop Performance Boost Flashing: Zone Limited
LockLock questions
How do I unlock my cooktop?

Touch and hold the LOCK key for 3 seconds. The lock icon should go out and the cooking areas respond to touch again.

Why can I not turn on any burner?

If Control Lock was set while the cooktop was off, the cooking areas cannot be started from the touch controls until you unlock it.

Can I leave the lock on for kids?

Yes, it is meant to prevent unintended use. Remember the lock does not cool a hot surface, so keep children away from a hot cooktop.

Book a visit

Still unsure about Lock?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 589-6107