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Error code · Cooktop

Whirlpool Older Smoothtop Cooktop Code F13: Link Behind the Touch Control

F13 shows on older Whirlpool electric radiant (smoothtop) cooktops, such as the WCE97US0KS, and indicates an internal communication error on the touch control module. The keypad side and the control side are not exchanging information properly.…

Medium · inspection needed
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Code
F13
Appliance
Cooktop
Brand
Whirlpool
Warranty
30-day workmanship

What F13 means

F13 shows on older Whirlpool electric radiant (smoothtop) cooktops, such as the WCE97US0KS, and indicates an internal communication error on the touch control module. The keypad side and the control side are not exchanging information properly. Older units like this remain in many Houston homes, and we repair them. We tell you directly when the repair cost is not sensible for the age of the unit.

Common causes of F13

  • Touch control module that has lost communication
  • Aging connection between the keypad and the control
  • Temporary glitch after a power disturbance
✓ One safe check you can try

1. Turn off all surface controls. 2. Take the breaker off for one minute. 3. Restore power and wait. 4. Look for F13 over the next minute. 5. If it appears again, do not rely on the controls. 6. Note the code and keep the cooktop off until it is checked.

! Why to stop there
  • If F13 returns, we separate a touch control problem from a connection problem by testing both.
  • We check parts availability for this older cooktop before quoting.
  • We state the price in writing, and our work has a 30-day workmanship warranty.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
→Same appliance

Other Cooktop codes

FC E1Whirlpool Cooktop Code FC E1: Touchpad Message FC E4Whirlpool Cooktop Code FC E4: Harness to the Touchpad FC LFWhirlpool Cooktop Code FC LF: Left Front Element Circuit FC LRWhirlpool Cooktop Code FC LR: The Left Rear Cooking Position FC RRWhirlpool Cooktop Code FC RR: Right Rear Element and Wiring FCRFWhirlpool Cooktop Code FCRF Means a Right Front Element Circuit Problem HWhirlpool Induction Cooktop H: Hot Cooking Zone Indicator Lights Not Turning OnWhirlpool Smoothtop Cooktop Indicator Lights Not Turning On: No Power or Dead Controls
F13F13 questions
How is F13 different from F22?

Both describe an internal communication error on the touch control module on older smoothtops. We find out whether the module or its link is to blame.

Will the breaker reset make it go away permanently?

It may if the cause was a glitch. A worn control or connection brings F13 back, and then it needs repair. Either way, we explain it before you spend anything.

Is the cooktop dangerous with F13 showing?

Controls that cannot communicate may not respond reliably, so we recommend not cooking until it is checked. Controls that cannot communicate may not respond reliably, so we recommend not cooking until it is checked.

Book a visit

Still seeing F13?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 589-6107